CASE STUDY
KEY HIGHLIGHTS
Manufacturing companies often emphasize initial product sales while underutilizing opportunities in post-sale services. By leveraging post-sale support, businesses can:
- Strengthen customer engagement
- Improve product features through performance insights
- Unlock additional revenue streams
Recognizing this potential, the Fortune 500 manufacturing company aimed to develop a digital customer service portal using Oracle Fusion to streamline collaboration between customers and field technicians after product deployment. However, their ambitious timeline posed significant challenges, especially in ensuring system quality and functionality.
Business Objectives
The company sought to:
- Deploy a high-quality digital service portal within a tight schedule.
- Enable seamless collaboration for customers and field technicians.
- Minimize operational costs while ensuring superior system performance.
Challenges
Initially, the IT team relied on manual testing, which created significant roadblocks:
Defect Injection Rate
A high defect injection rate (20%) in each sprint caused cascading delays of 3–4 sprints.
Risk-Based Manual Testing
Limited scenario coverage led to poor system integration, affecting sprint demo outcomes.
Rework Overload
Developers and analysts spent excessive time fixing defects, reducing overall productivity.
Delayed Time-to-Market
Quality issues compounded project delays, impacting revenue potential from post-sale services.
Solution: Avo Assure for Oracle Fusion Testing
To overcome these challenges, the company implemented Avo Assure, a cutting-edge test automation platform, to transform its quality assurance (QA) process.
Avo Assure’s Key Capabilities:
End-to-End QA Automation
- Automated 100% of QA processes with 1,400+ pre-built keywords.
- Simplified testing workflows, empowering citizen developers to execute test cases through an
intuitive UI.
Improved Quality and Reduced Defects
- Reduced the defect rate to just 2–3%, eliminating rework and technical debt.
- Achieved sprint delivery with minimal defects, ensuring consistent progress
Seamless Integration and Continuous Testing
- Integrated with Azure pipelines to establish a stable system supporting continuous testing and
deployment.
Comprehensive Test Coverage
- Automated test scenarios were previously excluded in manual testing, ensuring robust system integration.
Results
Defect Injection Rate
Continuous testing ensured smooth deployment with no disruptions.
Risk-Based Manual Testing
Automation reduced delays, enabling consistent sprint progress and quick feature rollouts.
Rework Overload
Developers and analysts focused on strategic tasks instead of defect rework, enhancing team efficiency.
Conclusion
The implementation of Avo Assure for Oracle Fusion testing enabled the Fortune 500 manufacturing company to overcome manual QA challenges, achieve high-quality results, and meet its ambitious deployment goals. By integrating intelligent test automation, the company not only streamlined its development process but also unlocked new revenue opportunities through superior service delivery.
